Return Policy
Geographic Scope and Topic
This return policy applies to customers in the United Kingdom and European Economic Area (EEA). We sell dietary supplements through this e-commerce site. Products are not medicines. Return rights may vary by jurisdiction; UK and EEA consumers have statutory withdrawal rights as described below.
1. Contact
Zaltyrexkhik, 204 West St, Sheffield City Centre, Sheffield S1 4EU, Great Britain. For return requests: support@zaltyrexkhik.world, help@zaltyrexkhik.world.
2. Right to Withdraw (UK/EEA)
Under consumer laws, you may withdraw from a distance contract within 14 days of receipt without giving a reason. You must inform us of your decision within this period.
3. Conditions for Return
Products must be returned unused, in original packaging and seals intact. Products that have been opened or used may not be accepted for hygiene reasons.
4. Refund Process
If eligible, we will refund the purchase price within 14 days of receiving the returned product. Refunds are made via the original payment method.
5. Return Shipping
You are responsible for the cost of returning goods unless the product is faulty or not as described. We will provide return instructions upon request.
6. Faulty or Incorrect Orders
If the product is faulty, damaged in transit or incorrect, contact us immediately. We will arrange replacement or full refund including return postage.
7. Exclusions
Customised or perishable items may be exempt from the right of withdrawal. Dietary supplements that have been opened may not be returned for safety reasons.